Legal
Terms and Conditions
Effective date: July 13, 2026
Business name: Rue du Paradis LLC
Registered address (Netherlands): Dollardstraat 58, 3522AM Utrecht
Registered address (New York): 193 Moffat Street, Brooklyn, NY 11207
Chamber of Commerce number (Netherlands): 96527846
VAT number: NL827587338B01
Contact email: contact@rueduparadislingerie.com
1. Who We Are
Rue du Paradis LLC ("BUSINESS") is a made-to-measure intimate and athletic wear brand registered in both the Netherlands and the State of New York (United States of America). Every garment we sell is crafted individually to the customer's personal measurements and specifications after the order is placed.
These Terms and Conditions govern all purchases made through our website www.rueduparadislingerie.com ("the Website").
By placing an order on the Website, you confirm that you have read, understood and agreed to these Terms and Conditions in their entirety.
2. Made-to-Measure — Important Notice
Every garment sold by BUSINESS is made to your individual measurements and personal specifications. This means:
- Your garment does not exist until you place your order and submit your measurements.
- Every piece is cut and sewn exclusively for you, based on the measurements you provide.
- Your garment cannot be resold to another customer.
As a result, and in accordance with Article 16(c) of EU Directive 2011/83/EU (the Consumer Rights Directive), the standard 14-day right of withdrawal does not apply to your purchase, as your garment is clearly personalised and made to your individual specifications.
By completing your purchase, you explicitly acknowledge and agree that:
- You waive your right of withdrawal under Article 16(c) of EU Directive 2011/83/EU.
- Your order cannot be cancelled or refunded after 24 hours of purchase.
- No store credit will be issued for cancelled orders after the 24-hour window.
This waiver applies from the moment the 24-hour cancellation window closes.
2A. Right of Withdrawal — Withdrawal Button
In compliance with EU Directive 2023/2673, a withdrawal button is displayed on our Website. Please note: because your garment is made to your individual measurements and personal specifications, the right of withdrawal does not apply to your purchase under Article 16(c) of EU Directive 2011/83/EU. The withdrawal button will clearly explain this exemption when activated.
If you believe your order qualifies for withdrawal, please contact us at contact@rueduparadislingerie.com within 24 hours of purchase.
3. Ordering Process
Step 1 — Place your order
Complete your purchase on the Website. You will receive an order confirmation by email.
Step 2 — Submit your measurements
After purchase, you will receive a link to your personal measurement form. You have 30 days from the date of purchase to submit your measurements. If measurements are not submitted within 30 days, we are under no obligation to complete your order and no refund will be issued.
Step 3 — Production
Once your measurements are received, we will begin crafting your garment. Production times vary depending on current workload. We will keep you informed of your order status by email.
Step 4 — Delivery
Your garment will be shipped to the address provided at checkout. Shipping times depend on your location and the shipping method selected.
Step 5 — Your fitting session
Within 30 days of receiving your garment, you may schedule your complimentary video fitting session with BUSINESS. Past this 30-day window, no further fitting sessions will be offered, whether complimentary or paid.
If alterations are required following your fitting session, your altered garment will be returned to you and you will have a further 30 days from receipt of the altered garment to schedule a follow-up complimentary fitting session.
A maximum of 3 complimentary fitting sessions are included with each order. Once this maximum has been reached, no further fitting sessions will be offered, whether complimentary or paid.
4. Cancellation and Refund Policy
4.1 Cancellation window
You may cancel your order within 24 hours of purchase for a full refund. To cancel, please contact us immediately at contact@rueduparadislingerie.com with your order number.
After 24 hours, your order enters production preparation and cannot be cancelled or refunded.
4.2 No refund after 24 hours
After the 24-hour cancellation window has closed:
- No refunds will be issued.
- No store credits will be issued.
- Orders cannot be exchanged for different designs or sizes.
This policy applies because your garment is made exclusively to your personal specifications and cannot be resold.
4.3 Defective or incorrect garments
Notwithstanding the above, and in accordance with EU Directive 2019/771 on the sale of goods, if your garment is:
- Defective or faulty upon receipt
- Not as described on the Website
- Damaged during shipping
You are entitled to a repair, replacement or refund within two years of purchase. Please contact us at contact@rueduparadislingerie.com within a reasonable time of discovering the defect.
5. Fitting Session
5.1 What is the fitting session?
Every purchase includes one complimentary post-purchase fitting session with our seamstress. This is a 30-minute video call during which we:
- Assess how the garment fits your body
- Note any adjustments needed
- Agree on any alterations with you
5.2 How to book
A fitting session booking link is included in:
- Your order confirmation email
- Your shipping confirmation email
- Your Customer Portal
Sessions must be scheduled for a date that falls within 30 days of the date you received your garment.
5.3 After the fitting session
Following the fitting session, we will provide you with written notes summarising:
- Whether you are satisfied with the fit, or
- The alterations we recommend
You will be asked to review, comment on and validate these notes before any alterations are made.
5.4 Alteration window
Alteration requests are honoured only when:
- The fitting session was scheduled within 30 days of receipt of the garment, AND
- The alteration request follows from the fitting session notes validated by you
We cannot honour alteration requests or refund requests made after the relevant 30-day fitting window has closed. No fitting sessions will be offered past the 30-day window following receipt of the final altered garment, whether complimentary or paid. We encourage you to schedule your fitting session as soon as possible after receiving your garment.
6. Delivery
6.1 Shipping
We currently ship to the United States (New York) and Europe. Shipping costs are included in the price of your garment for both delivery and returns. Estimated delivery times are displayed at checkout.
We do not currently ship to other destinations. If you are located outside of our current shipping zones and wish to place an order, please contact us at contact@rueduparadislingerie.com to discuss options.
6.2 Delivery timeframes
Production times vary. We will provide an estimated delivery date once your measurements have been received. We are not responsible for delays caused by shipping carriers, customs or circumstances outside our control.
6.3 Customs and duties
For deliveries outside the European Union or outside the United States of America, customs duties and import taxes may apply. These are the responsibility of the customer.
7. Pricing and Payment
7.1 Prices
All prices are displayed in United States Dollars (USD) inclusive of applicable VAT where required. Prices are subject to change without notice, but changes will not affect orders already placed.
7.2 Payment
Payment is processed securely at checkout. Accepted payment methods will be displayed at checkout. Your payment details are processed securely by our payment processor and are never stored by BUSINESS.
8. Intellectual Property
All content on the Website, including but not limited to images, text, designs, illustrations and the character Fanette, is the exclusive property of BUSINESS and may not be reproduced, distributed or used without our prior written consent and for a defined purpose only.
Our pattern generation methodology is proprietary and confidential. This methodology is the exclusive intellectual property of BUSINESS and constitutes a trade secret. It may not be reproduced, reverse engineered, disclosed or used without our prior written consent.
The body measurements you provide are used solely for the purpose of creating your garment. They do not give you any right to access, reproduce or claim ownership of our pattern generation methodology or any part of our production process.
9. Limitation of Liability
To the maximum extent permitted by applicable law, BUSINESS shall not be liable for any indirect, incidental or consequential damages arising from your use of the Website or the purchase of our products.
Our total liability to you for any claim arising from a purchase shall not exceed the price paid for the relevant order.
Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
10. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of the Netherlands. For customers located in the European Union, mandatory consumer protection provisions of your country of residence also apply and take precedence where they offer greater protection.
For customers located in the State of New York, New York General Business Law § 349 (as amended by the Fostering Affordability and Integrity through Reasonable Business Practices Act, effective February 17, 2026) and § 350 also apply. These laws prohibit unfair, deceptive and abusive business practices and false advertising.
10.1 Mediation
In the event of a dispute, we encourage you to contact us first at contact@rueduparadislingerie.com. We will make every effort to resolve your complaint within 14 days.
If we are unable to resolve the dispute directly, either party may refer the matter to mediation before initiating legal proceedings.
10.2 EU Online Dispute Resolution Platform
In accordance with EU Regulation No 524/2013 on Online Dispute Resolution for consumer disputes, EU consumers may also submit disputes to the European Commission's Online Dispute Resolution (ODR) platform at: https://ec.europa.eu/consumers/odr
Our contact email for ODR purposes is: contact@rueduparadislingerie.com
Please note that we are not obliged to participate in dispute resolution proceedings before a consumer arbitration body, but we are willing to do so.
10.3 Courts
For EU customers: If mediation and ODR fail to resolve the dispute, the matter shall be submitted to the competent courts of the Netherlands.
For all other customers (including customers located in the State of New York): If mediation fails to resolve the dispute, the matter shall be submitted to the competent courts of the State of New York.
11. Contact
Email: contact@rueduparadislingerie.com
Business address: Dollardstraat 58, 3522AM Utrecht, the Netherlands
Response time: We aim to respond to all enquiries within 2 business days.
Legal
Privacy Policy
Effective date: July 13, 2026
1. Who Controls Your Data
Rue du Paradis LLC, registered in the Netherlands (KVK Number: 96527846) and the State of New York, is the data controller responsible for your personal data.
Contact for privacy matters: contact@rueduparadislingerie.com
2. What Data We Collect
a) Data you provide directly:
- Order information: full name, email address, delivery address, payment details — collected at checkout
- Body measurements and health-related information: gender identity, surgical history — collected via the measurement form
- Fitting session notes and alteration records — collected during and after your fitting session
b) Data collected automatically:
- Website usage data (pages visited, time spent, browser type)
- Cookie data (see Section 7)
c) How your data flows through our systems:
- Your full name and email address are collected at checkout by Squarespace and used for order management, shipping notifications and fitting session booking. Your name is also passed to our shipping carrier for delivery purposes. If you provided your email for purposes of receiving our newsletter, your email address will also be used for this purpose.
- Your body measurements and health-related information are collected via our measurement form and stored in our production database (Airtable). You are identified in Airtable by your order number only — your name and email address never reach our production database.
- Your payment card details are processed securely by our payment provider and are never stored by BUSINESS.
- Data passes through Make.com as part of our automated workflows. Make.com stores scenario execution logs which may temporarily contain your data. We have configured Make.com to keep data confidential and set data retention to the minimum period available.We have configured Make.com to keep data confidential. Once data is processed, it is not stored in Make.com's logs. For full details on how Make.com handles data, please refer to Make.com's privacy notice.
3. Why We Collect Your Data
| Purpose | Legal basis |
|---|---|
| Processing your order | Performance of a contract (Article 6(1)(b) GDPR) |
| Creating your made-to-measure garment | Performance of a contract (Article 6(1)(b) GDPR) |
| Sending order and shipping confirmation emails | Performance of a contract (Article 6(1)(b) GDPR) |
| Conducting your fitting session | Performance of a contract (Article 6(1)(b) GDPR) |
| Complying with legal obligations | Legal obligation (Article 6(1)(c) GDPR) |
| Improving our Website (analytics) | Legitimate interest (Article 6(1)(f) GDPR) |
Regarding health-related data (gender identity, surgical history): This data is collected under Article 9(2)(a) GDPR on the basis of your explicit consent. This data is used solely for the purpose of creating a garment that fits your body correctly and is never used for any other purpose.
4. How Long We Keep Your Data
| Data type | Retention period |
|---|---|
| Order information | 7 years (legal accounting requirement) |
| Body measurements and health-related information (Airtable) | Retained indefinitely to allow reordering without re-measuring, unless deletion is requested by you |
| Measurement form submissions (Google Sheets) | Deleted monthly once confirmed transferred to Airtable |
| Fitting session notes | 3 years from fitting session date |
| Website analytics | 13 months |
| Email communications | 2 years |
5. Who We Share Your Data With
We share your personal data with the following recipients. We never sell your personal data to third parties.
Squarespace Inc. (United States)
Role: Website hosting, e-commerce platform, order management and customer account management.
Data processed: Name, email address, delivery address, payment details, order history and account login credentials.
Retention: For the duration of your account and as required by applicable law.
Privacy policy: https://www.squarespace.com/privacy
Squarespace Scheduling — Acuity (United States)
Role: Booking and scheduling of your complimentary post-purchase fitting sessions.
Data processed: Name, email address, appointment date and time.
Retention: For the duration of your account and as required by applicable law.
Privacy policy: https://www.squarespace.com/privacy
Airtable Inc. (United States)
Role: Production database used to store your body measurements and health-related information for the purpose of creating your garment.
Data processed: Body measurements and health-related information. You are identified in Airtable by your order number only. Your name and email address are never stored in Airtable.
Retention: Retained indefinitely to allow you to reorder without re-measuring, unless you request deletion. You may request deletion at any time by contacting us at contact@rueduparadislingerie.com.
Privacy policy: https://www.airtable.com/privacy
Make.com — Celonis SE (Germany)
Role: Automation platform connecting our website, measurement form and production database as part of our garment production workflow.
Data processed: Order number and body measurements, passed between our systems as part of automated workflows. Make.com stores scenario execution logs which may temporarily contain this data. We have configured Make.com to keep data confidential. Once data is processed, it is not stored in Make.com's logs.
Privacy policy: https://www.make.com/en/privacy-notice
Google LLC (United States)
Role: Two separate Google services are used:
Google Forms and Google Sheets: Your measurement form is hosted on Google Forms. Upon submission, your responses are automatically stored in a linked Google Sheets spreadsheet. This data remains in Google Sheets until we delete it. We delete all measurement form submissions from Google Sheets on a monthly basis.
Data processed: Body measurements and health-related information submitted via the measurement form.
Google Drive: Used to store information generated as part of your garment production. The shared information is identified by order number only and does not contain your name or personal contact details.
Data processed: Production information identified by order number only.
Privacy policy: https://policies.google.com/privacy
Shipping carriers
Role: Delivery of your garment to your delivery address.
We use professional shipping carriers to deliver your order. The specific carrier used for your order will be identified in your shipping confirmation email, along with a link to their privacy policy.
Data processed: Your name and delivery address.
Payment processors
Role: Secure processing of payments at checkout.
The specific payment processor will be identified at checkout, along with a link to their privacy policy. Payment data is processed directly by the payment processor and is never stored by BUSINESS.
Data processed: Payment details and billing address.
All named processors operate under standard data processing terms that include GDPR compliance commitments. We recommend that customers review the privacy policies of each processor listed above for full details of how their data is handled.
6. Your Rights
Under the GDPR, you have the following rights:
- Right of access: You may request a copy of all personal data we hold about you.
- Right to rectification: You may request correction of inaccurate data.
- Right to erasure: You may request deletion of your data, subject to legal retention requirements.
- Right to restriction: You may request that we limit processing of your data.
- Right to data portability: You may request your data in a machine-readable format.
- Right to object: You may object to processing based on legitimate interest.
- Right to withdraw consent: Where processing is based on consent (e.g. health data), you may withdraw consent at any time. In particular, you may request deletion of your body measurements and health-related information from our production database at any time. Please note that if you delete your measurements and wish to place a future order, you will need to submit new measurements.
To exercise any of these rights, please contact us at contact@rueduparadislingerie.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl, or with the data protection authority in your country of residence.
7. Cookies
Essential cookies:
Required for the Website to function. These cannot be disabled.
Analytics cookies:
Help us understand how visitors use our Website. These are only placed with your explicit consent.
Marketing cookies:
We do not currently use marketing or advertising cookies.
You will be asked for your consent to non-essential cookies when you first visit the Website. You may change your cookie preferences at any time by contacting contact@rueduparadislingerie.com.
8. International Data Transfers
Several of our service providers are based outside the European Economic Area (EEA), including Squarespace, Airtable and Google in the United States. Where we transfer your data outside the EEA, we rely on the standard data transfer mechanisms offered by each processor, which may include Standard Contractual Clauses approved by the European Commission or other recognised transfer mechanisms. Make.com (Celonis SE) is based in Germany and processes data within the EEA, which does not require additional transfer safeguards. We recommend reviewing each processor's privacy policy for details of the transfer safeguards they apply.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. These measures include SSL encryption, access controls and regular security reviews.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform you without undue delay.
10. Contact
Email: contact@rueduparadislingerie.com
Postal address: Dollardstraat 58, 3522AM Utrecht, the Netherlands
Response time: Within 30 days of receipt of your request.
Legal
GDPR Statement
Rue du Paradis LLC is committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Dutch GDPR Implementation Act (Uitvoeringswet AVG).
Our key commitments:
- We collect only the data we strictly need to make your garment and provide our service.
- We never sell your data to third parties.
- We store your body measurements and health-related data securely in Airtable, identified by order number only — never by your name or email address.
- Your measurement form submissions pass through Google Forms and Google Sheets before being transferred to Airtable, after which they are used solely for production purposes.
- Our automation workflows run through Make.com (Celonis SE, Germany). Make.com stores scenario execution logs which may temporarily contain your data. We have configured Make.com to minimise data retention to the shortest period available.
- We retain your data only for as long as necessary.
- All processors we use operate under standard data processing terms that include GDPR compliance commitments.
For a full explanation of how we handle your data, please read our Privacy Policy above.
Legal
Refund and Cancellation Policy
This summary is provided for easy reference. The full policy is set out in our Terms and Conditions above.
| Situation | Our policy |
|---|---|
| Cancel within 24 hours of purchase | Full refund |
| Cancel after 24 hours | No refund, no store credit |
| Garment is defective or not as described | Repair, replacement or refund within 2 years |
| Fitting session scheduled within 30 days of receipt of garment or altered garment | Complimentary alterations — maximum 3 sessions per garment |
| Fitting session not scheduled within 30 days | No alterations, no refund |
| Made-to-measure exemption | Right of withdrawal does not apply — Article 16(c) EU Directive 2011/83/EU |
Legal
Shipping Policy
Production time
Every garment is made to order. Production begins after your measurements are received and verified. Current production times are communicated by email or can be requested at contact@rueduparadislingerie.com. They generally do not exceed 1 month.
Shipping destinations
We currently ship to the United States (New York) and Europe. We do not currently ship to other destinations.
Shipping costs
Shipping is included in the price of your garment for both delivery and returns. No additional shipping costs will be charged at checkout.
Tracking
You will receive a tracking number by email once your order is shipped.
Customs and duties
For deliveries outside the European Union or the United States of America, customs duties and import taxes may apply and are the responsibility of the customer.
Lost or damaged shipments
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at contact@rueduparadislingerie.com and we will investigate with the shipping carrier.